USER GUIDE User Guide
shopping_cartHow to order
Order flow
- Once you have selected the product you want, click Add to Cart on the product details page.ください。
- You will be redirected to the cart page. Please check the items you have ordered and click Proceed to checkout.ください。
- Please fill in your customer information, shipping address and payment method according to the flow.い。
- Finally, the order confirmation screen will appear. Check the details and click Finish.ックします。
- Please check your order confirmation email (automatically sent).。
<be careful>
If the address is incorrect, we will not be able to arrange shipping.。
Please make sure that there are no omissions, especially after the city, town and village, such as address and apartment name.ださい。
About consumption tax
All our prices include tax.。
paymentAbout payment
Payment method
- You can choose from credit card payment, bank transfer, advance payment, cash on delivery.だけます。
※If you would like to pay by invoice from your company/university, etc., please contact us using the inquiry form.。
※If you choose to pay by credit card, we cannot issue a receipt.If you would like a receipt, please specify bank transfer.さい。
※Depending on the payment method, additional fees may be charged.Please see below for details.い。
【 Payment by credit cardい
-
Acceptable credit cards
VISAMASTERAMEXEX
-
Number of payments
Lump-sum payment only
※Limited to cards in your own name.。
※If your card number expiration date is incorrect, we may not be able to accept your order, so please enter it correctly.さい。
※Please note that credit cards issued outside of Japan may not be accepted.い。 -
Regarding withdrawal timing
Billing sales will be processed on the 6th day of your order.す。
The withdrawal date is based on each credit card agreement.For details, please contact your credit card company.ださい。
【 Payment by bank transfer in advance支払い
Transfer account
Sumitomo Mitsui Banking Corporation Code 0009 Shinjuku Branch Branch Number 221
Ordinary deposit 4184070 Account name Nissin EM Co., Ltd.
※Delivery will be made after payment is confirmed.If you are in a hurry, please choose credit card payment.さい。
※In the case of bank transfer, the transfer deadline is one week.す。
Please note that orders placed after one week will be considered cancelled.い。
※Please note that the transfer fee will be borne by the customer.。
【 Payment by courier cash on deliveryい
Please pay to the delivery driver when you receive the product.。
The cash on delivery fee will be borne by the customer.。
- Payment amount 0 yen 9,999 yen
- Cash on delivery fee 330 yen
- Payment amount 10,000 yen 29,999 yen円
- Cash on delivery fee 440 yen
- Payment amount 30,000 yen 99,999 yen円
- Cash on delivery fee 660 yen
- Payment amount 100,000 yen 300,000 yen円
- Cash on delivery fee 1,100 yen
※The above payment amount includes the cash on delivery fee.。
※The COD fee will not be calculated when your order is processed. After confirming your order, we will send you an email informing you of the amount including the COD fee.ます。
warningRegarding cancellation/return/exchangeいて
About returns and exchangesて
Regarding returns due to customer convenience
With the exception of drugs, we will only accept returns of products for the customer's convenience if the following conditions are met:す。
- Must be within 7 days of receiving the product
- The product must not be damaged or soiled by the customer.こと
If you unilaterally return a non-cancellable product without contacting us, we will not accept the return. Please note that we will refuse to accept the product upon arrival.了承ください。
※The return shipping fee will be borne by the customer.。
※Free shipping If you return a product with no cash on delivery fee, we will refund the amount minus the shipping fee and cash on delivery fee.します。
※「We cannot accept returns with cash on delivery, so please be sure to send the item back with cash on delivery.If the item is returned to our store with cash on delivery, we will refund the amount minus the shipping cost.額を返金致します。
※Bank transfer fees will be borne by the customer.。
Regarding incorrect delivery of defective productsて
We take great care in shipping, but in the unlikely event that you receive a damaged or defective item that is different from the item you ordered, please contact us within 7 days including the date of delivery.にご連絡下さい。
We will accept returns or exchanges at our expense, and please note that if the following conditions apply, we will not be able to accept exchanges even if a defective item was delivered by mistake.ご了承ください。
(1) Products for which we have not been contacted within 7 days after receiving the product.品
(2) Used or repaired products品
(3) Products that have odors, dirt, or scratches on the product or packaging at the customer's hands.じた商品
(4) Products whose tags have been removed or have been lost.商品
(5) If the condition of the product box and accessories when you return it to us is significantly different from when it was delivered.いた場合
(6) If the returned item cannot be confirmed within one week after sending the return notification email from our company合
About refunds
In the case of bank prepaid cash on delivery, we will transfer the money to your designated account within 7 business days after confirming the arrival of the returned product.す。
The refund method for credit card payments will depend on the card company.す。
Regarding credit card cancellation
If the date of arrival of the returned product or the date of cancellation before shipping is after the 15th or last day of each month from the date of order, the amount will be deducted from your account.されます。
The debited amount will be refunded or offset to your account by the credit card company on the next month's debit date.す。
Please contact your credit card company directly for details.い。
※In some cases, the amount may not be debited due to the credit card company's closing date, etc.す。
Return contact information
TEL:03-3355-3001
Return address
160-0007 23-9 Arakicho, Shinjuku-ku, Tokyo
personAbout membership registration
We recommend that you register as a member when placing your order.。
- Registration is free and there are no membership fees.ん。
- It is possible to order products without registering.。
About password email addressて
○About changing your lost passwordて
「You can reset your password from the password reset page.す。
Enter your registered email address and press the [Send] button to receive an email with instructions on how to reset the settings. Follow the instructions in the email to complete the procedure.ださい。
○About changing your email address
You can change it by registering/editing after logging in as a member.きます。
About my account
If you log in as a member, you can use the following functions.す。
- Check order history
- Confirmation and change of member information更
- Unsubscribed
local_shippingAbout delivery chargesて
about shipping cost
For customers who purchase over 3,300 yen (tax included), shipping will be paid by us, except in some areas.す。
※For customers whose total amount is less than 3,300 yen (tax included), shipping will be charged separately from the product price.
※For Okinawa Prefecture, shipping charges apply regardless of the amount.す。
※For remote islands, shipping charges may apply in addition to the table below. In that case, we will contact you regarding shipping charges after confirming your order.きます。
home delivery
Please note that shipping costs vary depending on the region as shown below.さい。
※Revised from October 2023。
Hokkaido | 1,210 yen |
---|---|
Aomori Prefecture | 880 yen |
Akita | 880 yen |
Iwate Prefecture | 880 yen |
Miyagi Prefecture | 880 yen |
Yamagata Prefecture | 880 yen |
Fukushima Prefecture | 880 yen |
Ibaraki Prefecture | 880 yen |
Tochigi Prefecture | 880 yen |
Gunma Prefecture | 880 yen |
Saitama | 880 yen |
Chiba prefecture | 880 yen |
Kanagawa Prefecture | 880 yen |
Tokyo | 880 yen |
Yamanashi Prefecture | 880 yen |
Niigata Prefecture | 880 yen |
Nagano Prefecture | 880 yen |
---|---|
Shizuoka Prefecture | 880 yen |
Aichi prefecture | 880 yen |
Mie Prefecture | 880 yen |
Gifu Prefecture | 880 yen |
Toyama Prefecture | 880 yen |
Ishikawa Prefecture | 880 yen |
Fukui prefecture | 880 yen |
Osaka Prefecture | 880 yen |
Kyoto | 880 yen |
Shiga Prefecture | 880 yen |
Nara Prefecture | 880 yen |
Wakayama Prefecture | 880 yen |
Hyogo prefecture | 880 yen |
Okayama Prefecture | 880 yen |
Hiroshima | 880 yen |
Yamaguchi Prefecture | 880 yen |
---|---|
Tottori prefecture | 880 yen |
Shimane Prefecture | 880 yen |
Kagawa Prefecture | 1,100 yen |
Tokushima | 1,100 yen |
Ehime Prefecture | 1,100 yen |
Kochi Prefecture | 1,100 yen |
Fukuoka Prefecture | 1,100 yen |
Saga Prefecture | 1,100 yen |
Nagasaki Prefecture | 1,100 yen |
Kumamoto Prefecture | 1,100 yen |
Oita Prefecture | 1,100 yen |
Miyazaki prefecture | 1,100 yen |
Kagoshima prefecture | 1,100 yen |
Okinawa Prefecture | 1,760 yen |
Number of days it takes to deliver
Order completion If you use advance payment by bank transfer, your order will be delivered approximately 2 to 5 days from the next day after payment is confirmed.けいたします。
Please note that delivery may be delayed depending on the product.。
After shipping, you can check the location of your package on the shipping company's website using the tracking number listed in the delivery notification email sent at the time of shipment.だけます。
※The arrival and shipping schedule may change, in which case we will notify you by email.たします。
※Please note that delivery may be delayed due to other circumstances such as Golden Week, summer holidays, New Year holidays, bad weather, etc.承ください。
Product shipping timing
Unless otherwise specified, we usually ship within 2 business days.す。
In the case of bank transfer, the item will be shipped within 2 business days after payment is confirmed.。
About redelivery
Please note that items returned to us due to customer reasons such as refusal to receive or long-term absentee address will be automatically canceled and subsequent re-delivery will not be accepted.ください。
Please note that if you refuse to receive the product or return the product multiple times due to long-term absence, you may be restricted from using the site.さい。
※Please note that if you refuse to receive the item and return it due to customer reasons such as long-term absence, you will be responsible for the round-trip shipping fee.承ください。